Terms and Conditions

A. Conditions on Orders, Delivery and Returns

1. Order processing:
Orders placed on this website are processed within 2 working days and normally delivered within 4 working days from confirmation of order.  Working Days are Monday to Friday. No Deliveries are made on Saturdays, Sundays & Public Holidays

Once we receive your order we will get in touch to confirm availabilty of items ordered and arrange for delivery or store pickup.  We shall contact you on the email address registered on this website.  If you do not find our email in your mailbox, please CHECK YOUR SPAM FOLDER 

While we regularily update the Stock Availability shown on the website, this does not always mirror current stock levels available. When the product ordered is not readily available, we will work with you to find a suitable alternative.  It is your right to cancel any item/s while the order is still being processed.

2. Payment:
Currently payment options are: Cash on Delivery, Bank Transfer or Revolut.  Cash on Delivery option is only applicable on orders being delivered to Malta and Gozo.  Please ask for more details if you wish to pay by Bank Transfer or Revolut.  Gift vouchers and credit notes issued from our shop cannot be used to settle online orders.

3. Deliveries:

Delivery of goods is made within 4 days from the final confirmation of your oder.
Local Deliveries are made everyday, excluding Saturdays, Sundays and Public Holidays.
Delivery day is determined by the zone you are in and workload.
Deliveries are made by Mum n Me personnel or by a 3rd party courier service. 
Deliveries are made up to Main Door on ground floor level.
Deliveries may be made anytime between 9.00am and 7.00pm.  The courier will call you on the day of delivery regarding the time of delivery in your area.

4. Delivery Fees:

Deliveries Fees for Malta and Gozo are as follows:

5. Shipping charge to countries outside Malta:
Shipping charge for overseas orders are not calculated automatically on this website and can be quoted prior to placing an order.  Shipments will be charged at cost; that is, at what courier companies or postal service charge us. Insurance on foreign shipments will not be included in our quote and may be purchased seperately.  Please contact us for more info or to get a shipping quote.

6. Inspection of Goods upon Delivery.
The buyer is obliged to inspect the goods upon delivery.  If damage or a fault is found, the delivery person is to be informed immediately. Get in touch with us so we remedy the situation. If the buyer waives the right of inspection, the goods shall be deemed properly delivered and inspected and any subsequent complaints will not be taken into consideration.

7. Cancellation and Returns Policy:
All purchases are in general non-exchangeable and non-refundable besides cases of cancellation and withdrawal.

If you wish to return any item purchased on this website for whatever reason, you may do so, within 15 calendar days from date of delivery of goods.  Goods may be returned to our premises or we can arrange pickup from your address.  Return of goods will be made at your expense.  

Returned goods are to reach us in the same condition as when delivered together with sales receipt and/or sales invoice.  Goods may only be returned in unopened original packaging, unassembled and unused.   Delivery fees charged, are not refundable.

From there onwards. the shop returns policy will take effect, that is either by exchanging items, an offset from a new bill or by full refund.  Refunds will be made through the same source of payment and may be subject to a 5% bank charge (if applicable).

 

B. Other Website Conditions:

1. Trading
All prices listed on this website include VAT at 18%. Mum n Me is a registered business in Malta trading under licence number 10/680 and VAT registration number MT17986616. All transaction contracts on this website are conducted in the English language.

2. Pricing Policy

Our efforts to provide consistently low prices and the highest possible customer service may sometimes result in a pricing error on the website. In the remote case of a price difference between prices listed on the website and the in-store price, we reserve the right to refuse any incorrect website price. We apologize for any inconvenience our error might cause and will work with you to resolve the issue and make sure you are still satisfied with your shopping experience. 

4. Liability
While Mum n Me uses reasonable efforts to include accurate and up-to-date information on this web site, it makes no representations as to the accuracy, timeliness or completeness of that information, and you should not rely upon it. In using this web site, you agree that its information and services are provided "as is, as available" without warranty, express or implied, and that you use this site at your own risk. By accessing any portion of the Mum n Me site, you agree not to redistribute any of the information found therein. The services provided through links on this site are independent of Mum n Me and are for your convenience only. Mum n Me does not endorse or recommend the services of any particular company or service, nor is Mum n Me responsible for any services or goods provided by such companies. Mum n Me shall not be liable for any damages or costs arising out of or in any way connected with your use of any of the services or companies accessed through this web site. You further agree that Mum n Me and any other parties involved in creating and delivering this site's contents have no liability for direct, indirect, incidental, punitive, or consequential damages with respect to the information, services, content, or advertisements contained on or otherwise accessed through this web site. By using this website and its contents, you agree to its terms and conditions.


If you have any questions, please don't hesitate to contact us on webshop@mumnme.com.mt or by telephone on (+356)21808333 or (+356)79808333.


last updated on 03/04/19 by Mario Caruana